Privacy Policy

Privacy Policy – SHOVEL Roastery

At SHOVEL Roastery, we are committed to protecting your personal data in accordance with the Personal Data Protection Law in Saudi Arabia. By using our website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect:
Full name
Email address
Phone number
Shipping address

1.2 Data Collection Methods

Directly when registering, placing orders, or contacting us
Indirectly through cookies أثناء تصفح الموقع

2. How We Use Your Data

We use your data to:
Process orders and payments
Improve user experience and personalize content
Respond to inquiries and complaints
Send updates and promotional offers (with your consent)
Analyze data to improve our services

3. Data Protection

We protect your data by:
Storing it on secure servers داخل Saudi Arabia
Using encryption and network security technologies
Restricting access to authorized personnel only
We also use SSL encryption, and we do not store payment information on our servers.

4. Cookies

We use cookies to:
Remember shopping cart items
Store user preferences
Analyze usage behavior
You can disable cookies through your browser settings, though this may affect site functionality.

5. Data Sharing

We do not sell or trade your personal data, except:
With trusted service providers and partners
When required by law
Non-personal data may be shared for analytics or marketing purposes.

6. Your Rights

You have the right to:
Know how your data is used
Access your personal data
Request correction
Request deletion (unless legally restricted)
Withdraw consent
Requests will be handled within 7 business days free of charge.

7. Legal Basis

Data is processed based on your consent, which you may withdraw at any time unless required by law or contract.

8. Data Retention

We retain data for up to 3 years, unless otherwise required by law, after which it is securely deleted.

9. Data Breach

In case of a data breach, users will be notified within 7 business days.

10. External Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Contact Us

For any privacy-related inquiries:
📧 [email protected]
📱 0551833380

12. Policy Updates

We reserve the right to update this policy. Continued use of the site constitutes acceptance of any changes.

13. Governing Language

The Arabic version is the official reference in case of discrepancies.