Exchange & Return Policy

Return & Exchange Policy – SHOVEL Roastery

We appreciate your trust in SHOVEL Roastery, and we are committed to delivering the highest quality standards in all our products, with a strong focus on customer satisfaction.

First: Return Policy for Roasted Coffee

As roasted coffee is a perishable food product, it cannot be returned once the package has been opened or used.
Exceptions apply in the following cases:

• If the product is completely damaged
• If there is a clear manufacturing defect or issue
• If the product’s serial numbers or labels are missing or removed

Second: Exchange Policy for Roasted Coffee

Roasted coffee products (beans) cannot be exchanged after delivery, except in the following case:

• If the error is from our side, such as receiving a product that does not match the original order

Third: Refunds (Order Cancellation)

• Refunds are processed within 7 to 24 business days
• The amount will be refunded باستخدام نفس طريقة الدفع
• Processing time may vary depending on the payment provider (e.g., Tabby, Tamara, or your bank)
• For any delays or inquiries, please contact your payment provider directly

Fourth: Receiving an Incorrect Product

We sincerely apologize for any inconvenience. Please contact us immediately via:

• 📱 Customer Service (WhatsApp): 0531522205

Contact Us

• 📧 Email: [email protected]
• ☎️ Store Management: 0551833380