Complaints & Suggestions – SHOVEL

Complaints & Suggestions – SHOVEL

At SHOVEL Roastery, we believe that improving our services starts with you.
Your feedback, complaints, and suggestions are highly valued, and we’re always happy to hear from you.

Our Goal

We strive to deliver an exceptional experience with every order. That’s why we welcome anything that helps us improve and grow continuously.

When to Contact Us

You can reach out with a complaint or suggestion in the following cases:

• Issues with your order or product
• Delays in shipping or delivery
• Unsatisfactory service experience
• Suggestions for new products or service improvements
• Any feedback you’d like to share with us

How We Handle Your Request

• All complaints and suggestions are carefully reviewed
• You will receive a response within 24–48 business hours
• Appropriate action will be taken to ensure your satisfaction

Contact Channels

We’re happy to assist you through the following:

• 📧 Email: [email protected]
• 📱 Customer Service (WhatsApp): +966531522205
• ☎️ Store Management: +966551833380

Suggested Message Format

When contacting us, please include:

• Name
• Order Number (if applicable)
• Phone Number
• Request Type: (Complaint / Suggestion)
• Message Details